Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and popular wallets.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placing them. Please contact us immediately through our Help & Questions page.

Q: Will I receive an order confirmation?
A: Yes, you will receive an email confirmation with your order details immediately after placing your order.

Shipping & Delivery

Q: How long does delivery take?
A: Delivery typically takes 3-7 business days depending on your location. Metro cities are usually faster.

Q: Do you ship across India?
A: Yes, we deliver to all major cities and towns across India.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

Gifting & Packaging

Q: Does every order come gift-wrapped?
A: Yes! All BON UNIQUE orders come in our signature premium gift packaging — ready to gift straight from the box. 🎁

Q: Can I add a personalised message to my gift?
A: Yes, you can add a personalised message at checkout for select products.

Q: Do you offer customised or personalised gifts?
A: Yes! Check out our Personalized Collection for customisable gifting options.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original packaging. Please visit our Return Policy page for full details.

Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.